Return and exchange policy
Process of return and exchange
You can reach out to us by sending an email to contact@jayambomaity.com
or contacting us via WhatsApp on +91 9326881501
We will be delighted to assist you and ensure a smooth process.
It's important to note that once an order is placed, it cannot be cancelled after 24 hours.
When returning the product, kindly ensure that it remains unused and is securely packed in its original packaging, including the box and pouch. Please include the original invoice and quality certificate.
The exchange will be initiated once we have received the product and our quality assurance department has completed the inspection. Upon successful quality assurance approval, you can anticipate a credit note or exchange within 15 days.
service
Quality holds the utmost importance to us and we are dedicated to providing you with the best service. If you require replacement of stones (Gemstones and Diamonds), we are more than happy to assist you at an additional cost, which will be determined on a case by case basis.
To begin the process, please get in touch with us via email at contact@jayambomaity.com or reach out to us on WhatsApp - +91 9326881501
Shipping Charges
There is no charge for shipping on your orders.
Please note that shipping costs for any exchange and repairs both to and from our facilities, will be incurred by the customer.